Refund Policy — Hospital Jobs API

1. Free Plan

We offer a free plan with 100 API requests per day — no credit card required. We encourage you to use the free plan to evaluate the data quality, endpoints, and API behavior before subscribing to a paid plan.

2. Subscriptions and Automatic Renewal

Paid plans are sold as recurring subscriptions, billed monthly or annually depending on the plan you select at checkout. Subscriptions renew automatically at the end of each billing period, at the then-current price, until you cancel.

3. Merchant of Record

Payments are processed by Freemius Inc., which acts as the merchant of record for all subscriptions to Hospital Jobs API. Freemius handles payment processing, applicable sales tax and VAT, invoicing, and the execution of refunds. Charges may appear on your statement under the Freemius name.

4. Cancelling Your Subscription

You may cancel at any time through the Freemius customer portal (linked from your purchase receipt email) or by emailing billing@hospitaljobsapi.com.

Cancellation stops all future charges.
Your paid API access continues until the end of the current paid period — cancelling does not cut off access immediately.
At the end of that period, your API key automatically reverts to the free plan (100 requests per day). Your key and account are not deleted.

Cancelling is not the same as a refund. Cancelling stops the next charge and lets you keep access until the period you already paid for runs out. A refund returns money from a charge already made — see below.

5. 7-Day Refund Window

If you request a refund within 7 days of a charge and the service has not been substantially used during that period, we will issue a full refund of that charge.

"Substantially used" means consuming a significant share of the plan's request allowance for the period. Because the free plan exists specifically for evaluation, refunds are not issued on charges where the paid allowance has already been drawn down in bulk.

Requests made more than 7 days after a charge fall outside this window. We will still review them on a case-by-case basis, but refunds are at our discretion.

6. How to Request a Refund

Email billing@hospitaljobsapi.com within 7 days of the charge, or open a request through the Freemius customer portal. Please include:

The email address registered to your account
The payment or invoice reference from your Freemius receipt

Approved refunds are executed by Freemius Inc. and are typically returned to the original payment method within 5–10 business days, depending on your bank or card issuer.

7. Failed Payments

If a renewal payment fails, your subscription may be suspended and your API key reverted to the free plan until payment succeeds. You can update your payment method at any time in the Freemius customer portal.

8. Changes to This Policy

We may update this Refund Policy at any time. The policy in effect at the time of the charge applies to that charge.

9. Contact

Questions about billing, cancellations, or refunds? Reach us at billing@hospitaljobsapi.com. We typically respond within 24 hours.